If you're experiencing issues with ads not scrolling on the Alliance Link Screens, this troubleshooting guide will help you identify and resolve common problems efficiently. iPro® Systems is committed to supporting independent grocery retailers, CPG vendors, and wholesalers by ensuring your promotional displays run smoothly and effectively.
Issue Description
Users may notice that the advertisements displayed on Alliance Link Screens are not scrolling or transitioning as expected, which can impact promotional effectiveness and customer engagement.
Signs of the Issue
- Ads remain static and do not cycle through the intended rotation.
- The screen might be black or blank instead of showing ads.
Basic Troubleshooting Steps
- Check if the Alliance Link Screen is powered on and connected properly.
- Confirm whether the screen is black or blank. A black or blank screen indicates a possible hardware or connection issue.
- Restart the screen by powering it off and then back on, allowing a few minutes to reboot.
Contacting Support for Technical Assistance
If basic troubleshooting does not resolve the scrolling issue, please contact iPro® Systems customer support to schedule a technical visit. Our technicians specialize in promotional display solutions for independent grocery retailers and vendors and will work collaboratively with you to diagnose and fix the problem efficiently.
You can reach our support team through the following channel:
- Visit our support page: https://support.iprosystems.com
Additional Resources
For ongoing information and updates about the Alliance Link Screens and other promotional technology solutions, please explore our website and knowledge base.
- Official website: https://www.iprosystems.com
- Support Center: https://support.iprosystems.com